Insurer cancelled policies in response to negative online posts
Hastings, based in Bexhill-on-Sea, East Sussex, is involved in a row with one of its clients over the insurance company's failure to settle a vehicle claim as agreed.
Authorised and regulated by the Financial Conduct Authority (register number 311492), Hastings proposed a payout to its insured on a rear-end accident in July that was clearly the fault of the other driver. Hastings wrote to its client, confirming 'no-fault'. Hastings' client, who was stopped at a zebra-crossing was rear-ended by an elderly driver, who was driving without his hearing aid and who slammed his car into Hastings' client at nearly 50 MPH, writing off the car. Another driver was unable to stop and rear-ended the offending vehicle.
WireNews published an article that was read by several of Hastings' employees, according to the IP addresses captured. Immediately after the article was read by Hastings' employees, management, at Hastings, sent an email to their client saying that they had 'voided' the insurance policy from 1 May 2018 (before the recent accident) without giving a reason.
Subsequently, an unsustainable excuse was offered by Hastings' management for the policy cancellation.
A trial window of 23 March 2020 – 24 April 2020 has been recorded.