Former Thomas Cook Customers and Creditors Encouraged to Submit Claims

Official Receiver encourages former customers and creditors to submit their claims online if they are owed money by the Thomas Cook companies in liquidation


The Officer Receiver, as Liquidator, has said that several companies in the Thomas Cook group could have sufficient funds available to make payments to customers and creditors who may have lost money in the liquidation.


In November 2021, the Official Receiver launched the Thomas Cook Claims Site. An online portal to enable customers and other creditors in the liquidation who may be owed money by any of the Thomas Cook UK companies that went into liquidation to submit claims.


Official Receiver David Chapman, appointed by the court as Liquidator of the Thomas Cook group of companies, said:

While we have received many claims already, we believe that there are potentially thousands more customers and creditors who are owed money by Thomas Cook but have not submitted their claims.
That is why we are urging customers and suppliers to use the online portal to quickly, easily and securely lodge their claims for monies owed to them.

Claims in the Liquidation could occur for a variety of reasons, including:

  • gift vouchers bought or provided by Thomas Cook with unredeemed balances

  • disrupted flights (including EU261 claims)

  • packaged holidays and other holiday elements impacted by cancellation

  • personal injuries

  • sports tickets bought from Thomas Cook

  • goods or services provided to Thomas Cook

Creditors should be aware that they are not necessarily going to receive the entirety of their claim, but once registered they will be able to log onto to the site to check the progress and status of their claim.


Further information about how to submit a claim and the anticipated payment levels is available on the Thomas Cook Claims Site.


Further information about the wider Thomas Cook liquidation, can be found here.